Information Integration or Process Integration? How to Achieve Interoperability in Administration

IT managers in administration must decide how to contribute to cross-organisational integration and what strategy and means to choose for achieving interoperability. Comparing the frameworks and guidelines provided by central European and U.S. governmental units, we find information integration and process integration as prominent concepts to guide interoperability efforts, but they seem to point to different directions. This paper aims at contrasting the different characteristics of both approaches and concludes with recommendations according to the intended organisational scope of integration. To be successful in these efforts it is important to understand that (a) interoperability requires a guiding vision of integration, (b) each type of integration points to a different set of interrelated ideas, assumptions and technical means, and (c) integration implies a strategic commitment to explicit forms of crossorganisational cooperation and their implementation.